When Yelp Reviews Meet Nightmare Clients

Law firm files defamation action against former client who posted unflattering review on Yelp—and didn’t pay fees (MLPB, 8 July 2014) – A Texas law firm has filed a defamation lawsuit in response to the disparaging review of its services a former client posted on Yelp. The client, Joseph A. Browning, claims that the content of his post is accurate and has refused to pay the firm’s fees. The firm, Grissom & Thompson, of Austin, says it has no recourse now that Mr. Browning refuses to pay, but also wants him to remove the post. More herein an article in the Texas Lawyer. Read the firm’s complaint here. For interested readers, the Browning review is still available on Yelp, but I won’t link to it; you can easily find it by searching for it online. Mr. Browning is not the first person to be sued over a Yelp review. Last February, both a woman who reviewed a local contractor’s work,and the contractor who then responded to her review, were found liable for defamation.

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Image courtesy of FreeDigitalPhotos.net/Stuart Miles.


When Can You Tweet A Celebrity Photo?

When can you tweet a celebrity photo? (GigaOM, 10 April 2014) – Katherine Heigl, a former star on Grey’s Anatomy , is not happy that New York drugstore chain Duane Reade tweeted a picture of her leaving its store. Now, she is suing the company for $6 million in damages, which Heigl says she will donate to a charity named for her late brother. The conflict, which raises interesting questions about endorsements in the age of social media, began after gossip site JustJared posted pictures of Heigl leaving a store with her mother, carrying shopping bags. Soon after, Duane Reade tweeted the photo along with a gleeful caption. Normally, celebrities can’t do much about people taking their picture in public place – it’s just part and parcel of the whole rich and famous thing. And, indeed, Heigl’s lawsuit, embedded below, suggests that JustJared had a right to post the photos since they were “news” (it’s not clear why anyone going to the drugstore is ever “news” – but that’s another story.) According to Heigl, Duane Reade crossed the line by adding the captions. In her view, this was an unauthorized endorsement in violation of federal trademark rules and the personality rights laws of New York state. She appears to have a case in that celebrities have a right to control the way their images are used for endorsement. You can’t, for instance, take a photo of Heigl walking by your donut shop and then use the snap to plaster billboards around the city that suggest she likes your donuts. The Duane Reade case is a little more nuanced, however, in that it involves Twitter which, by its nature, is often associated with fleeting news events. If JustJared had tweeted the original photo and Duane Reade has retweeted it with its own caption, the company would be in a stronger position to say it a fair use right to share the photo. Instead, Duane Reade’s behavior looks more like a calculated decision to use an authorized endorsement rather than any form of news reporting – a claim Heigl’s lawyers make repeatedly in the complaint. (It’s also not clear if the drugstore bought the rights for the photo from JustJared – if not, it could be facing a copyright case too).

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Image courtesy of FreeDigitalPhotos.net/kanate.