While wearable technology like Google Glass and Fitbit may appear to be better suited to consumer and recreational use, Marc Lambert from the firm Fennemore Craig has been creatively using wearable technology to better understand his clients and skillfully equip his lawyers. Lambert states that the process of introducing and using technology within his practice revolves around a “petri dish mentality”. Technology is routinely integrated into use within Lambert’s group, and then they evaluate whether the technology is benefitting their ability to help their clients. If the technology is found to have a positive impact on their work, other lawyers within the firm begin utilizing the technology.
One of the technologies that is allowing Lambert and his group to better communicate clients’ information is Google Glass. Lambert recounts using Google Glass to document how being a double amputee affects the day-to-day activities of client. Better than simply entering a demand letter or asking the client to describe their situation on the stand, Google Glass “is so effective is because it offered a first-person perspective on the hardships our client encountered each and every day of his life”, according to Lambert. Additionally, Lambert hopes that in future iterations of Google Glass hands-free video conferencing will allow him and his group to communicate with injured or handicapped clients that could not use other technology such as iPads to communicate as easily.
While Google Glass may seem more applicable to particular types of cases, Lambert utilizes Fitbits to determine how evidence may appear to focus jury groups. By asking focus groups to wear Fitbits and monitoring their heart rate as evidence is presented to them, Lambert can build a stronger case for his clients. Additionally, Fitbits could be used to provide support to clients’ claims that they are following their healthcare providers’ recommendations.
Though Lambert agrees that technology is a means to an end, it allows for better representation if “you buy in and aren’t simply paying lip service”. Technology is here to stay and innovation will lead to newer and more complex technologies. Therefore, as Lambert explains, it is “important to educate other lawyers about how technology can be used and lead by example.”
Article via Above the Law, September 17, 2015